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Refund policy

Draft: this policy is awaiting review by H-SE and a legal adviser and may change.

Last updated: [to confirm]

1. Course fees

  • Withdrawing after your place is confirmed: [to confirm, e.g. X or more days before the first lesson — refund less an HK$X admin fee; fewer than X days — no refund, one free transfer]
  • After the course has started: [to confirm, e.g. no refund]
  • Transfers / rescheduling: [to confirm: allowed?, how many times, any fee]
  • Class cancelled by H-SE: full refund of the fee paid, or a transfer to another class if you prefer. [To confirm]
  • Enrolments not paid within the hold period are cancelled automatically; nothing is owed.

2. Shop products

  • If a product is damaged or not what you ordered, contact us within [to confirm: X] days of delivery or pickup with photos and we will replace or refund it.
  • For hygiene reasons, opened or used hair care and styling products cannot be returned. [To confirm]
  • Other returns: [to confirm: change-of-mind returns and time limit]

3. How refunds are paid

  • Orders paid through Stripe (card, Apple Pay, Google Pay) are refunded to the original payment method; your bank usually takes 5–10 working days to show it.
  • Course fees paid by FPS or PayMe are refunded to the paying account. [To confirm: processing time]

4. How to ask

Email or WhatsApp us with your enrolment reference (HSE-…) or order number. H-SE, Room 1809, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon. Email: hsepartner@gmail.com. Phone: (852) 9835 2540 / (852) 9736 3873.

This policy does not affect your statutory rights under Hong Kong law.